I originally joined Pixel Scrapper to download free digital scrap booking, assets, pages etc. However, I am very disappointed with the fact that you need 'download credits' to download anything now. I want FREE digital scrap booking! Also, on a similar note, I am concerned about privacy ... There should definitely be more privacy settings. With these reasons combined, I was looking to delete my account, and found no visible way to do so ... Did I miss something? If I didn't, I hope Pixel Scrapper will change this ASAP.
Pixel Scrapper is a digital scrapbooking community site. Register for free, and join the fun!
Wow, I am surprised that you are disappointed with this site-all are sooooo generous. Keeping a site open involves funding so unless a person is independently wealthy it would be impossible to provide unlimited free downloads. I might add that as soon as you enter the internet much of your privacy is virtually gone. I don't think you will find many sites as generous as this for "freebies" especially expecting so little from the community. The purpose of this site is not just for freebies but more for a feeling of community....i.e. people helping people. I for one love that I can interact with so many people around the world! If you participate more in the community you would earn more download credits to get more "free" stuff but if you do not want to do that I am sure that Marisa and Jordan will be able to delete your account.
Hi Serafina. I'm sorry that you are disappointed with the site. Marisa and I are working as hard as we can to make it the best it can be. The site is still relatively new, and currently in beta: there is still a lot to be done, and like I said, we're working every day to try and make it better. A lot of things are not finalized or finished at this point, and I apologize for the rough edges.
The goal we have with Pixel Scrapper is to build a place where people can find inspiration and resources in a friendly and inspiring environment. As part of that goal we want to try and provide people with as many free resources as we can, both for personal and commercial use: we want to help people unleash their creativity without having to worry about licensing or attribution issues. The download credit system is necessary because, as Janet has pointed out, hosting files and serving downloads costs money: it would be impossible for us to provided unlimited free downloads to everyone, and still allow the site to remain open; we would go bankrupt quickly.
All of this being said, we care about your concerns, and would like to do everything we can to address them. I wish, instead of canceling your account, you would let us know what we can do to make Pixel Scrapper the kind of place you want to be a part of. Like I've said, this is not a finished site: it's a work in progress, and we are trying to improve it.
Regarding downloads being free: do you realize that you get free credits every day, and that as you interact on the site you gain community points, which make the number of daily free credits go up? If you don't realize that, then perhaps the issue is with our documentation and help system (which I realize could use a lot of improvement. You can find information about download credits and community points in our support pages)... or if you do realize that, then perhaps you feel that the number of free credits you receive every day is too low? Perhaps you don't want to interact on the site in order to gain more credits? I would love to talk with you further...
(Also note that Marisa often gives away freebies on her blog, which do not require download credits to download).
Regarding privacy: what settings are you hoping for, exactly? Do you realize that your email address is never displayed publicly? Do you realize that you are not required to use your real name or picture for your profile? (We just want you to use a name that sounds real. See our profile expectations for details as to why). Again, perhaps the issue is with our documentation? Or if not, please elaborate as to the settings that you desire.
In any case, I will be happy to cancel your account for you, but I would be even more happy if you could let us know what we can do to make you happy: we are on your side
Hi Jordan - just wanted to say Wow - what a full and frank answer. I think you are doing really well and the aims that you had from the beginning seem to me to be coming together at a really fast rate.
Maybe because I am unable to drop in every day I see the changes more. I have been amazed at the amount of high quality beautiful work that gets posted to the site... and how much the forums are used. It is a very lively site so you must be doing something right.
And though it is very nice to get a freebie - I feel a lot better for giving a little back for all your hard work - not to mention the running costs of a image heavy site which costs so much more to run than a text base website.
I also am impressed at the rate at which improvements are made, at least on a weekly basis. I, too, believe the "cost" of downloading pu and/or cu items is very reasonable, to say the least. I still get a bit confused about the CC and DC, it takes a little getting used to, I suppose.
I find it amazing the rate at which Marisa is able to create beautiful graphics. Thanks for all you do.
here goes the sense of community because there are many websites that offer free freebies, just look at the pictures googles ... but I want a house to put my creations.but you must improve the explanations.
long life to the group
my instagram_me add
Hi Ana,
Your link is not working.
Yes there are a lot of great examples and creations that are sheared here, which would be great to display our own creations on the walls of our own home.
I think some of what Janet had in her comment needs to be used in the testimonies on that new front page!
I'm sorry Serafina, did not stick with us, because honestly TO ME it was the NEED to earn enough community points, to be able to upload and share my layouts for encouragement that made me take a second and longer look at the website!
Also because as I looked at the information of DC and CC, though it took a bit to figure the ins and outs of...IT also told me more about Jordan and Marisa, and the fact that they wanted "the community" interaction to HAPPEN! There were some forums I've visited and participated for a bit with, but their giving spirit shone through AND I'm not just talking about the bandwidth and designs that they give away ~ if you choose not to currently donate or like in my case can NOT currently donate, (still recovering from our family of four having no major income for over 1 yr). I'm talking about the giving of themselves in tutorials, tech support, layout and designer encouragement! It's like the scrapping parties that really got me interested in safely scrapping my photos over 16 years ago!
Thanks for fostering such a giving community!
I'm new too and I have to admit, the explanations aren't really clear. I find myself unsure about a lot of this site despite the fact that I am a Social Media Strategist in my work life and have 25+ years of computer experience. I run a community site on Facebook and first started on the internet with BBS sites back in the days of the dinosaurs. So it's quite perplexing to me, to find a site that isn't intuitive. I normally take to them like a duck to water. Even now, I can't explain to you if I can save up DCs over a 48 hour period to spend then or if they will automatically reset. I cannot tell you how much more I need to do to increase a level to receive more DCs from my CCs and I certainly can't tell you what time the 'day' resets on this site (and I can't seem to set the site to 'my timezone' either).
Despite all of this, I'm still new here and I'm more than willing to give it a good go. I'll let you know if I'm leaving because of any site issues, but I did think it was important to raise the issues I'm facing right now.
December, boy am I surprised. I certainly do not have anywhere near the amount of experience on the internet or computer as you do but I never found this site that hard to understand. You can find the FAQ with a lot of the answers that you need questions to: FAQ It is on the header and has an entire list of the "subjects" in getting around the Pixelscrapper site. Just to answer a couple - Download Credits (DC) do not carry over from day to day. Recently Jordan was able to update the site so if you put in your profile which time zone you are in your DCs will be renewed each day at 3 a.m. Community Credits are accumulated by things you do on the site and up to 300 CCs will increase the amount of DCs you get each day.
Good luck, I hope this helps.
Hi December: sorry for your trouble and confusion
. We're working right now to try to make the site easier to understand, and the help resources better and more accessible. Like I've said before, please realize that this site is in beta, and still in heavy development. It's just me and Marisa (my wife) working on stuff here, and there is a lot to do... we're doing our best 
I do really appreciate you letting us know what areas are confusing to you, so that we can know where to focus our efforts!
For now, I think Janet did a good job of addressing your concerns (thanks so much Janet!), but please let me know if you have any further questions, or difficulties. Please do look at the support pages, which answer a lot of your questions.
Yes I figured that, with persistence, I would find the answers to my questions. The answers weren't really why I posted though. I always think it's a good thing to be able to let you know where I get lost. Nothing beats feedback like newbie feedback, imo. I'm not worried about you being in beta.... I think gmail is still in beta
it just means that you're willing to be continually growing and learning. but i felt that i'd give you a heads up on my first impressions 
And I agree with you December, thanks for posting these, it sure helps a lot to build this website, that´s still on beta. Maybe for people that have been here for a while and followed the changes it´s easier, as I also have no problems with the site, but I was one of the first people to see it, on closed beta.
Now, just for the sake of curiosity: The FAQ tab on the top bar weren´t there since always; it was put there some weeks ago, due to an user´s suggestions. Can you remember if it were there when you first started using the site and having these kind of doubts? What I feel as a moderator is that the ammount of new people that looked for help since it was put there decreased.
@Lorien I joined several months ago ( I think don't know the date). I never looked for a tab regarding FAQ. Maybe I am just anal but when I join a site I go through everything!!! I looked at just about everything on the site. To this day I have read every single Forum thread/post so it is hard to miss much. I think when I started one of the first things I found was that when you hover over the DC on the top left there is a bubble and I believe that is where I learned all about the DC and CCs. Maybe I am just unique-I was in Accounting and Budget so maybe I am just used to looking at/for things to the nth degree???
@Janet: Don´t know why, I thought you were with us since always, I mean, since Beta. When we entered was really easier to read through all the forum topics (well, at least when I entered - there were 4 or 5 topics and only one forum :p)
In fact, I guess I wasn´t clear lol. I am curious to know if December saw the FAQ when she was a newcomer.
Any and all feedback is absolutely 100% always appreciated