So I just did a little more checking because I thought it may have been for a specific time period, but it seems to be just random. At least from what I can tell with the stuff I have downloaded. It may be only affecting paper templates, but its seems that way to me because that it 90% of what I download. Sorry, I can't seem to find any sort of pattern, specific product, or time frame that is affected.
Hi Cat, sorry for the trouble, and thanks for looking for patterns, etc.
To help me troubleshoot this issue, please follow the steps I outlined in comment #23 above:
If you come across more items that you are certain you have already downloaded--that are not showing the "already downloaded" message--please find the item on your computer FIRST (do not re-download from the site), and:
It is important for me to get an actual screenshot of the file properties, because there is a variety of data there that I need to check (including file name, file size, dates, etc.), and I need to be sure that the data is accurate (without typos, etc.): so please provide the screenshot rather than typing the data in your reply.
Again, I apologize for the inconvenience, and thanks for any help you can provide! I hope I can resolve this issue soon.
Here's what the properties dialog box should look like:
thanks for the advice on this, I was going to post about this myself, having realised today that some of the wedding layouts I uploaded today had elements of Marisa's that I've recently downloaded again, not realising I already had. (they are marked in the layouts) but it was over a year ago, and it was only about 5, so i'm not too worried.
Hi Jordan, sorry to be so long answering. Here are a few of the files I found that I've downloaded but don't show as downloaded on the website:
It just so happens that these three seem to be ones I downloaded on Feb 3. There are more, but it will take me a long time to go through everything. I did check to make sure they weren't part of a package that downloaded. All the kits show that I have do show that I downloaded them (as far as I can tell since I split them all up on my hard drive). Would you like me to post more as I find them or is this enough for you to investigate?
Thanks Cat, that's quite helpful. I'll look into this further when I get the chance. You probably don't need to post any more at this point, until I do some more digging. Thanks!
Others: if you are experiencing this same issue (items that you have downloaded not showing the "already downloaded" message), please follow the steps listed here to let me know about it. The more reports I get, the faster I will be able to solve the problem. Thanks!
Just wondering if there was any insight gained on what the issue was with this. I've been checking as I download stuff now to make sure that I'm not downloading things I already have. I must really like some stuff because I have 2, 3, & 4 of the same thing on a few things.
Cat, it might help you if you heart or leave a comment on the items that you download. Unfortunately if you download kits, individual assets won't be identifiable this way unless you heart/comment them individually.
Ya I started, but as I go through them, there are more and more and just too many to get caught up on. I've been keeping an eye out and checking as I download new stuff and that's how I found out yesterday I had one page template that I had downloaded 3 times. I'm usually more careful about what folders I download stuff to, but I guess these ones slipped by...
@Cat: sorry about the trouble . We are STILL not finished with our crazy summer of family reunions, but as soon as I can get back to work I will be working to fix and improve this "already downloaded" notifications.
No worries. Just thought I'd check.