So we discovered recently--thanks to an email from a user--that we have inadvertently been pulling a bait-and-switch on some people who registered at Pixel Scrapper during the last couple of weeks--since we implemented full kit downloads. This bait-and-switch was completely unintentional, and has since been fixed, but Marisa and I want to issue a big apology to anyone who encountered it.
To help make up for our mistake, we are granting 50 free download credits to everyone who registered at the site since we implemented kit downloads.
The issue is that anyone who was logged out of the site was seeing a big "FREE" above the kit download button. When they registered for an account and came back they would often discover that the kit in question actually required more download credits than they were able to get without donating--in other words, the kit download was not really free at all.
Marisa and I both abhor bait-and-switch tactics, and never want to employ such tactics at Pixel Scrapper.
So why on earth did this happen, then? Well, basically it was an oversight. For those of you who don't know, the ability to download bundled "kits" of items was implemented only recently: previously items were only available for individual download. When people are logged into the site, they see the number of download credits each item requires for download just above the "download" button. When people are logged out, on the other hand, they just see a notice that the item is free to download, once they register. We don't feel that this is a bait-and-switch, because every individual item on the site can indeed be downloaded for free--you just can't download everything at once (most of you are familiar with our download credit system, whereby you get free download credits to use on the site every day). Perhaps there is a better way of letting people know about the system before they register, and we are very open to feedback on that matter--but this isn't really where the problem was.
The problem was that when we added the ability to download full kits at once, we forgot to change that "free" text over the download button, even though kits generally require more download credits than people are able to receive for free. When we implemented kit downloads, we knew that they would have to require more download credits to download, since the files are much larger than individual item files. In fact, full kit downloads were basically implemented as a "bonus" for people who donate to Pixel Scarpper, to allow them more convenience in downloading multiple items: the idea is to generally still provide all the kit items individually (like before) for everyone to download for free, and then let people who help support the site download things in bulk as a "thank you" for their support. The idea was certainly not to bait and switch people!
We've been doing so much so quickly on the site, that we don't always catch things when we should, and this is one clear example of a misstep. So please forgive us if you fell prey to this "scheme" before it was fixed.
Marisa and I are committed to making Pixel Scrapper the best site it can be, and to us that means transparency with our users, as well as a commitment to listen to any and all feedback we receive, and do our best to act on it. Thanks for having patience with us when we mess something up!