not downloading

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not downloading

trouble with "Family" and "Remember this place" this is frustrating happens to me more times than I like to say can you please help or suggest what to do

Hi Christine, please take a look on our support request guidelines and detail your post. If you don´t follow the guidelines, sometimes is very difficult to really understand what is happening.

Hi Christine, as Lórien says, it's very difficult to address your problem without more detail. Please provide as much detail as you can, detailing exactly what you're doing on the site, and exactly what happens in response.

Also please let me know what operating system and browser you are using.

Hopefully we can get this sorted out!