losing points

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losing points

Hi there i am loosing points when they say i have downloaded that is not the case i have lost my 6 points in trying to download
Please offer a solution thanks Christine

Hi Christine, sorry for your frustration smiley. I checked the logs, and it seems that your download credits are being properly deducted with your downloads. Did you notice a big drop in download credits when you tried to download one particular item? If so, please provide a link to the item in question. A few of the things I see in your download history:

http://www.pixelscrapper.com/marisa-lerin/designs/yellow-chipboard-heart-asset-shape-cutout-stamp-embellishment-malaysia
http://www.pixelscrapper.com/brooke-gazarek/designs/5x7-card-yellow-asset-tag-embellishment-glitter-circles-journaling-frame
http://www.pixelscrapper.com/marisa-lerin/designs/pd36-brown-yellow-asset-paper-polka-dots-malaysia
http://www.pixelscrapper.com/marisa-lerin/designs/chipboard-clip-heart-asset-staple-embellishment-brown
http://www.pixelscrapper.com/marisa-lerin/designs/button31-yellow-asset-button-embellishment-floral

Did those items not actually download for you?