Yes, I apologize, but due to the database corruption I mentioned in this post, some people may not have received their free daily download credits. You should all receive your free credits tomorrow as expected. Again, my apologies for the problem.
Hi Cecilia, sorry for the confusion. The issue here is that free daily download credits do not accumulate. I checked your account, and you currently have 12 purchased download credits available (that you got for donating--thanks a lot!), as well as 7 free download credits (for a total of 19 DC). With 59 community points, you currently receive 7 free download credits per day--the same number you have in your account. Because free daily download credits do not accumulate, you need to spend those free credits before they will get topped off again. Please see this help page for more information: https://www.digitalscrapbook.com/support/nuts-bolts/download-credits-and-community-points
Let me know if you still have any questions, or if anything is not clear!
I have the same showning up for DCs. It has been over 24 hrs and there is no new DCs showing up. Has this been part of the corruption?
Same for me.. 0 DCs for 2 days
Yes, I apologize, but due to the database corruption I mentioned in this post, some people may not have received their free daily download credits. You should all receive your free credits tomorrow as expected. Again, my apologies for the problem.
I still haven't received the DC for 2 days now. Any news about fixing this
Hi Cecilia, sorry for the confusion. The issue here is that free daily download credits do not accumulate. I checked your account, and you currently have 12 purchased download credits available (that you got for donating--thanks a lot!), as well as 7 free download credits (for a total of 19 DC). With 59 community points, you currently receive 7 free download credits per day--the same number you have in your account. Because free daily download credits do not accumulate, you need to spend those free credits before they will get topped off again. Please see this help page for more information: https://www.digitalscrapbook.com/support/nuts-bolts/download-credits-and-community-points
Let me know if you still have any questions, or if anything is not clear!
All the best,
-Jordan
I am going to lock this thread now. Please direct further inquiries regarding free daily download credits to https://www.digitalscrapbook.com/forums/site-meta/support/trouble-with-free-daily-download-credits
Thanks!