Hi, does anyone live work here? I have sent 2 emails regarding download issues and I suspect you are throttling my downloads even though I have paid my annual subscription fee upfront, as requested. I have not heard back from anyone ... is there a phone # I can call to get some help?
Thanks in advance!
Tracey
Download issues
Tue, 07/09/2019 - 07:55
#1
Download issues
hello Tracey
I don't think this is the best thread to post your question..
Better put it in the Community Support Thread:
https://www.digitalscrapbook.com/forums/site-meta/support
Hi Tracey. So sorry you are experiencing trouble. We have not had any other reports of issues from other users, so it is likely a problem with your internet or your computer. Jordan will be in touch with any further ideas you can try, although I see that he did suggest you try a download accelerator. Did you give this a try?
We are a small team and do our best to respond to issues in a timely manner, but this is not always possible as we have a small child and are in the process of moving across the country. We will be be in further touch as soon as possible.
My "download" buttons are missing. I cannot find how to download any more kits. Is that the same problem you are experiencing?
I've sent you an email with some ideas Laura.
Ok, thanks. I will try it tomorrow when I get home.