Illustrator & EPS Files

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Illustrator & EPS Files

So one of my friends is having an issue opening EPS files that she had downloaded from a font package. No errors, nothing in the document, either. I keep searching online for something for her....maybe try to give her answers.

Has anyone run into this? Or have an idea of what could cause this? She's running the 2019 version.

I have Illustrator CS6 if your pal trusts me to test the files then delete? No worries if not, but I did find this:-