No download option

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No download option

Hi

I am about a week into my monthly subscription and am having difficulties downloading as the option to download frequently is not present which is very frustrating as I am unable to download any files and am missing the opportunity to download my five kits per day.

Please help.

Thank you.

Sorry for the difficult Natalie. Can you post a screen shot of the kits that aren't showing the download button? You can also try using a different browser. Please see here for more details.