Not getting my unlimited downloads

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Not getting my unlimited downloads

I have tried contacting you through the contact form but have had no response. I pay $20 a month for unlimited downloads but can only download 5 items a day. Can you PLEASE fix this?
Marg Ruttan

Hopefully, you have already heard back from Marisa or Jordan but if not I'm sure they will get back to you soon. I've heard they are moving across country so I know they have been unusually busy this past month. Wish I could be more helpful for you, but I wanted to let you know why there may be a little lag in the contacting right now. Hope this gets resolved for you really soon Marg! smiley

Thanks. No, I haven't heard back from them. Hope to hear soon.

Hi Marg. Just sent you an email.

Marisa fixed the problem.