can't download

2 posts / 0 new
Last post
can't download

I had no problems downloading the past few days, however, now, whenever I try and download an asset or a template, I get an error popup screen saying that the site had trouble determining what type of license and so was defaulting to PU. Then, when I click the download button in that screen, nothing happens. I checked everything I tried to download and the PU download was indicated before I tried to download. Even so, I still get the error screens and can't download. This started yesterday and I thought that it was just some sort of temporary site malfunction but it is occurring again today and just after I did my profile and got the extra daily credits. Very frustrating......... Middie

Hi Middie, really sorry to hear about the download trouble. I just tried downloading using multiple browsers without any trouble using a couple of different computers, so I'm afraid this is going to take a little while to troubleshoot. I do have an idea for something that might fix the issue, which I will try to implement in the next few days. I'll let you know when I get that fix up.