I downloaded stuff this morning with my 6 credits. The first 2 items were fine but the second 2 didn't actually download (I searched the entire computer and they are no where). But I can't re-download them because it says I need to donate to be able to redownload. I also realized that I am missing a file that I downloaded on 12/14. These files are nowhere! Not in my trash, not in my download history of my browser. Can I get these 3 items back?