I could not do the download

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I could not do the download

I could not receive loans that are given for download every day. there is a problem, I spent several days. I appreciate your cooperation, I do not speak English, I hope I have been well written. Thanks, jasmine

Hi Jazmin, sorry for your trouble. I just checked your profile, and it looks like you do have download credits in your account... is everything working for you now? If you are still having trouble, please let us know what your native language is: we have members here from all over the world, and someone might be able to help you.