problems with downloads

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problems with downloads

Hi i have frequently used all my points when i try to down load i have had trouble in the last three days trying to download Budapest Cluster 02 all my points have now been used up in 3days can you please help or explain many thanks christine

Hi Christine. Very sorry to hear about the trouble you've been having. Can you explain your problem in a bit more detail? Are you saying that when you click "download", you receive the download confirmation form, then you click "start download", and nothing happens? So you try again, and it keeps taking your download credits, but your download does not start?

Can you also let me know what operating system and browser you are using? I would recommend trying another web browser, and seeing if that makes any difference...

For now I've gone ahead and given you some extra download credits to help make up for the trouble, but please keep us posted on this issue.